Contact Us
Have a question? We're here to help you build great things with our API.
Email Support
Our support team is available to answer your questions 24/7. We typically respond within 24 hours.
For general inquiries & technical support
For pricing inquiries & enterprise plans
For partnership opportunities
Phone Support
Need to speak with someone directly? Our customer service team is available during business hours.
Monday - Friday, 9am - 6pm ET
Monday - Friday, 9am - 6pm GMT (Europe)
Monday - Friday, 9am - 6pm AEST (Asia-Pacific)
Documentation & Resources
Find answers quickly in our comprehensive documentation, guides, and API reference materials.
Can't find what you're looking for? Check our FAQ or Community Forums.
Community Support
Join our vibrant developer community for collaborative problem-solving and knowledge sharing.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Our Offices
Visit us at one of our global locations
San Francisco Headquarters
123 API StreetSan Francisco, CA 94103
United States [email protected] +1 (800) 123-4567 Get Directions
New York
456 Developer AvenueNew York, NY 10118
United States [email protected] +1 (212) 555-5678 Get Directions
London
789 Technology LaneLondon, EC2V 6DN
United Kingdom [email protected] +44 (0) 207 123 4567 Get Directions
Singapore
101 Innovation WaySingapore 018956
Singapore [email protected] +65 6555 1234 Get Directions
Frequently Asked Questions
Quick answers to common questions
How quickly can I expect a response to my inquiry?
For standard inquiries, we typically respond within 24 hours during business days. If you're on our Professional plan or higher, you'll receive priority support with response times based on your plan tier (as fast as 1-4 hours for Enterprise customers). For urgent technical issues, we recommend using our emergency support channel through your dashboard.
Do you offer technical support for implementation?
Yes, we offer various levels of implementation support. Free and Starter plans include access to our documentation, community forums, and email support. Professional and Business plans include scheduled consultation calls with our support engineers. Enterprise plans include dedicated implementation assistance and a named account manager. We also offer paid professional services for custom implementation needs.
How do I report a bug or security vulnerability?
For general bugs, please email our support team at [email protected] with detailed information about the issue and steps to reproduce it. For security vulnerabilities, please email [email protected] with details of the vulnerability. We take security seriously and follow a responsible disclosure process. Please encrypt sensitive security information using our PGP key.
Can I schedule a demo with your team?
Absolutely! We'd be happy to provide a personalized demo of our platform and discuss how MyAppAPI can support your specific needs. Please contact our sales team at [email protected] or use the contact form on this page to request a demo. One of our solution specialists will reach out to schedule a convenient time for you and your team.
Do you offer a partner program or affiliate opportunities?
Yes, we have both technology partner and solution partner programs available. Our partner program includes revenue sharing, co-marketing opportunities, technical support, and early access to new features. For more information about our partner programs, please email [email protected] with details about your company and how you'd like to partner with us.
How can I request a custom feature or integration?
We welcome feature requests and consider them carefully for our product roadmap. Please submit your request through your dashboard's feedback section or email [email protected] with details about the feature you'd like to see. For custom integrations or features needed on a shorter timeline, Enterprise customers can work with our professional services team for custom development. Contact your account manager for more information.